At Kavanii, ensuring the privacy of all individuals who entrust us with Personal Information is of utmost importance. This Privacy Policy outlines our practices regarding the collection, protection, use, and sharing of personal data.
Periodically, we may revise and update this policy. Any changes will be reflected in the version located at https://www.kavanii.com.au/policies/privacy/.
Furthermore, we will notify our customers within Kavanii and through other appropriate channels.
Before proceeding, let’s clarify a few terms:
‘Kavanii’ or ‘ePractice Technologies Pty Ltd (ABN 44 604 779 259 )’ refers to us, the entity behind Kavanii.
‘Kavanii’ denotes the software application and its associated services for which a separate privacy policy is not applicable.
‘Agreement’ pertains to the Kavanii Terms of Service available at https://www.kavanii.com.au/policies/terms/.
‘Customer’ signifies a user of Kavanii who has accepted our Terms of Service.
‘Personal Information’ encompasses data that can identify an individual.
‘Services’ encompasses the delivery of the Kavanii software application and its associated platform, as well as any related services (such as customer support).
We collect personal data through direct and indirect means.
Personal Information we collect directly from you
We collect Personal Information directly if you reach out to us through our website enquiry form, engage with us via Kavanii, or contact us through chat, email, or phone. Additionally, we may gather some Personal Information when you interact with us on social media platforms.
This data may include details such as your name, gender, date of birth, country of birth, addresses, phone numbers, email addresses.
We do not directly gather any special categories of personal data from you. This includes information about your racial or ethnic origin, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, health information, or genetic and biometric data. We also do not collect data about criminal convictions and offenses.
Indirectly, we gather Personal Information when someone uses Kavanii to input data regarding others. This commonly occurs when a healthcare provider records information about a patient.
This data may include names, genders, dates of birth, countries of birth, addresses, phone numbers, email addresses, emergency contact details, health insurance information, and medical records, including sensitive health information.
Browser and hardware data, such as IP address, device type, operating system, browser type, screen resolution, language, device make and model, and versions of the services mentioned above.
Data from cookies and tracking technologies, which may include pages visited, time spent on pages, language preferences, and other anonymous traffic data.
Transaction data, such as details about your Kavanii subscription, payment dates, and renewal dates.
Primarily, the Personal Information we collect is utilized to operate Kavanii.
The Personal Information about our Customers is mainly employed for billing purposes, identification, authentication, and for communication purposes when necessary.
With consent, we may use email addresses to disseminate news, tips, updates, and special offers. Recipients of these communications can opt out at any time.
Data collected through Kavanii by a business or practitioner concerning third parties is strictly used to provide support and technical assistance to our customers.
We may use other data for various purposes, ensuring compliance with applicable laws and contractual commitments. In some regions, local regulations may categorize certain data as “personal data” under data protection laws. In such cases, we process this data only for purposes outlined in this Privacy Policy.
Analyzing trends, administering or optimizing Kavanii, monitoring usage or traffic patterns, and obtaining demographic information about our user base.
Preventing unauthorized use or abuse of Kavanii, or detecting, investigating, or preventing activities that violate our policies or are unlawful.
Unless specified in this Privacy Policy, Personal Information will not be shared, sold, or rented without your consent or unless legally mandated.
We collaborate with third-party services in Australia and the USA, such as our web host, data backup, and payment provider, who may access Personal Information strictly for the purposes they are engaged for. We minimize the amount of personal data accessed by these services and ensure compliance with regulations.
Kavanii Customers may provide API keys to third-party apps, allowing access to data in their Kavanii account. We do not govern the privacy policies of these third-party services, so it’s your responsibility to understand and comply with their policies if you use their services.
In exceptional circumstances, we may be compelled to disclose Personal Information to comply with the law, protect our rights, or in the event of a transfer of ownership and assets of ePractice Technologies Pty Ltd.,
We prioritize security measures. Data is encrypted and stored in top-tier facilities with restricted access limited to necessary personnel. Our technology undergoes regular review to uphold security standards.
In the event of a breach jeopardizing your directly collected Personal Information, you will be notified within 72 hours of discovery. You’ll receive details on the compromised information, actions taken to ensure your safety, and steps to rectify the breach. In cases where indirectly collected information is at risk, the affected Customers will be notified accordingly.
For more information on security, visit https://www.kavanii.com.au/security.
Access, correct, or delete Personal Information about you.
You can request access to your provided Personal Information via email to privacy@kavanii.com.au This allows you to obtain a copy of the data and verify its lawful processing.
If you identify issues with the Personal Information we hold, tools will be provided for corrections, or you can request amendments. This ensures any incomplete or inaccurate data is rectified (verification of new data may be necessary).
If you wish to erase your Personal Information, we’ll take reasonable steps unless legal obligations mandate retention, which will be communicated to you upon request. Revoking consent may impact Kavanii account functionality due to data necessity.
To transfer your data to another service, including Personal Information, you may request its delivery in a structured, commonly used, machine-readable format to you or a chosen third party.
You have the right to withdraw consent at any time for processing your Personal Information. Withdrawal does not affect prior lawful processing, though it may impact product or service provision, communicated upon request.
Kavanii’s Customers may submit information to the Services for hosting and processing purposes (“Customer Data”). Kavanii will not review, share, distribute, or reference any such Customer Data except as provided in Kavanii’s Terms of Service (https://www.kavanii.com.au/policies/terms/), or as may be required by law. In accordance with Kavanii’s Terms of Service, Kavanii may access Customer Data only for the purpose of providing the Services, or preventing or addressing service or technical problems, or as may be required by law.
Kavanii acknowledges that you have the right to access your personal information. If personal information pertaining to you as an individual has been submitted to us by a Kavanii customer and you wish to exercise any rights you may have to access, correct, amend, or delete such data, please inquire directly with our customer. We have limited access to data our customers submit to our Services, if you wish to make your request directly to Kavanii, please provide details of the Kavanii Customer who submitted your data to our Services. We will refer your request to that Customer and will support them as needed in responding to your request.
Kavanii is a worldwide service, and we acknowledge that Personal Information about patients, and the obligations of medical practitioners relating to them, may be subject to access and privacy laws in the country of residence of those patients.
We’ll take all reasonable steps to comply with local access and privacy laws, to the extent consistent with legal obligations we have under Australian law, where we are based.
If you have any questions or complaints about our Privacy Policy or the way we handle your Personal Information, you can contact us at privacy@kavanii.com.au.
